Brian H Pjp
map-marker Lakewood, Colorado

Scam! - Denied claim on 4 year old car

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4 year old Ford Escape with known defect and recall was denied service. Car was serviced for recall and regularly maintained with zero issues. Warranty Solutions said the the car had a long term leak and engine failure was from owner neglect and therefore would not be covered. Warranty Solutions is a scam stay away from it. I should also mention we purchased the additional coverage from a Ford Dealer why they did not offer a us an aftermarket Ford Warranty still has not been answered. Ford also plays a part in this for incomplete recall and customer service. Warranty Solutions refused to relook at the inspectors claim, they also said if we want to contest the inspection we had to send a letter to a generic PO box. Shocked
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Loss:
$20000
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

1 comment
Guest

Did you contact lawyer or seek legal counsel? I bought the extended warranty from Toyota for a 4 year old Subaru with 81K miles...

they said the same thing re my claim.

That I was driving while car was overheating which is a lie... Idk what to do next except my option is to fight it.

Jade B Nmh
map-marker Jefferson City, Missouri

GREAT EXPERIENCE

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I have had a great experience with warranty solutions. Anytime I have needed something taken care of they have done everything asked. I have dealt with other warranty companies before and warranty solutions has by far been the best. I highly recommend this company to anyone buying a new vehicle. The entire process from start to finish has went smooth every time. Even when I was out of town and had to use a different mechanic the whole process was seamless. I was able to get my vehicle repaired and got me back on the road. I will continue to use warranty solutions in the future with all of my future vehicle purchases. Thanks for taking care of me.
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Reason of review:
Good customer service
1 comment
Guest

You are making how much for this?

Anonymous
map-marker Jacksonville, North Carolina

Not a review but a correction of the first complaint

It did say VIRTUALLY EVERYTHING in the description of the 5 star package.
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Anonymous

Horrible

Denied a claim due to my truck being lifted. Truck was in for rear defrost issue.
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rick h Qox

Bad custoimer service

I had a warranty that was told by their customer service that expired in 2019. I based my issues with the vehicle to get repaired prior to the expiration to both mile and time. I still have 13,000 miles left before I met the maximum. I dropped my car off at the dealer today to only find out that the contract had expired due to time. I called warranty solutions to explain I was told by their customer service dept that I was told my agreement was current through this time in 2019. their answer to me was who did you speak to and when..... and they did not have any notes in their system of me calling in. I explained I wasn't placing a claim; I was asking for the expiration and would not expect a customer service agent to make notes on that???? Net Net they would not stand behind there incorrect information given to one of there customers
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Reason of review:
Poor customer service
1 comment
Guest

this company sucks.my car were total lost in on accident .they never pay the full amount left om my loan to the bank.and them what make it worst you have to sent all the paper work to them.they dont want to deal with your lien holder.making it very difficult.run away from this scam company.

Brian B Xfm

Want grant warranty

Ive bought a month to month auto shield warranty which now i put my car in shop they giving all kinds excuse for not granting my car work claim
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Anonymous

Worthless warranty

Purchased a 2016 Mazda 6 in 2015 (3yrs old). It currently has 62k miles on it. I hesrd a sound in the front end so I took it to the dealership. Find oit the drive shaft has rust on it causing all the noise. Warranty Solutions denied the claim ststing it was caused by outside influances and was not a mechanical issue. The part sjould not be rusting oit on a 3 year old vehicle so there has to be something wrong with the part. I would not recommend this company to anyone.
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1 comment
Guest

Did you contact lawyer or seek legal counsel? I bought the extended warranty from Toyota for a 4 year old Subaru with 81K miles...

they said the same thing re my claim.

That I was driving while car was overheating which is a lie... Idk what to do next except my option is to fight it.

Anonymous

Awful service do not buy

aweful do not buy stay away
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Hannah J Ron

Horrible Company

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This company is a scam!! Horrible customer service and they do not cover what they say they will! They try to con artist and make the customer believe they are getting a good warranty when in reality nothing covered! DONT GO WITH THIS COMPANY SAVE YOUR $3000 and go without the warranty *** you’re better off!
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Cons:
  • Manipulative practices on them not paying for covered parts
  • Issue resolution
  • Sold on false promise
Reason of review:
Not as described/ advertised
Anonymous

Worst company ever

Bought a extended warranty through Chevrolet, transmission went out at 134000 miles, and warranty claim is being denied due to my occupation and the fact I have a ladder rack for a ladder I need for work. Buyer beware.

Not only do I think this company sucks, I also blame Chevrolet for pushing these extended warranty on people at the point of sells. n nnn n nn n n n n nnn nn n n n nnnhiunb gv gty byu h uyn niu jun jn jn iikmk io iim k ij I k im9oi olkm90omomin u jjni in I ujb gytv n iom km m ii8n iu8ni89n ubu uy nb ubn u nin jimfmfr rfkm,r rf,kmr rfm,rnfv 4r5kvfgc jmre cf fn 45rn vfg 45rjhf cv f45unhf f rtfj45r f r bfgv4r fgjj fb frt rtf 4r f 4jh f 45jh gf gf r45njmgf gf54

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Loss:
$4000
Reason of review:
Poor customer service
Anonymous

Horrible company

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This company is horrible. Has no compassion. My air conditioner went out one month after my contract was up but still only at 75,000 miles not the contracted 100,000. It is costing me $1,000 to fix it. I had broken my ankle in April and wasn't able to drive the car until july and when i started driving it again it didnt work. I explained this story to the manager and how it could have happened anytime between april and july but and I didnt know until i got back in the car and need Sad ed to use the AC and the AC didn't work. I called them and they said "sorry it doesn't matter if you're one day out of contract we can't help you". I asked them to meet me halfway anything but they wouldn't. Do not buy an extended warranty contract from this company. I will never use this company and will let chevrolet know as well. Angry
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al s Pco
map-marker Lakewood, Colorado

Complete scam warranty company i.e. warranty solutions

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needed front end work ball joints u joint tie rods and pitman arm they refused the claim saying because I have a plow on my truck which was on there when I bought the warranty from the dealership. also says you can get a refund if you cancel the warranty before time expires which I have over a year left. that's *** I've left several messages to have a supervisor call me so we can figure this out, nothing yet I would not recommend this warranty company to my worst enemy. they are nothing but scam artists I don't understand how they can stay in business with so many complaints. I'm letting the attorney general of my state know what going on and see how many others have had the same problems hopefully something will happen to these crooks
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Loss:
$1750
Cons:
  • Anything about this company
Reason of review:
Warranty issue

Preferred solution: Full refund

Anonymous

WASTE OF MONEY AND TIME

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Needed a simple repair that should be covered in the 5 star plus warranty and they would not cover it when the car dealership said it should. VERY rude customer service. Told me to quit calling because they weren’t going to fix my car and told me I was wasting my breath by asking. Warranty is very broad and outdated to where they talk their way out of fixing your car. If I could give these people -10 stars, I would. DO NOT PURCHASE ANY WARRANTY FROM THESE PEOPLE. Total scam!!!!
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Reason of review:
Not as described/ advertised
Izzabelle Kaw
map-marker Lakewood, Colorado

Frustrating and tricky coverage

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I had a seal failure that caused a leak of the transmission fluid, therefore, damaging part of the transmission. The only way that I realized this was because of the noise, then I took my car ASAP the next day to the dealer but apparently this was not enough precaution for Warranty Solutions Company because they stated that it did not cover my claim because of exclusion # 1, then changed and said # 9 and finally # 2 which state that I did not take the sufficient precautions to avoid the damage, according to them When I heard the noise it was too late and I should’ve known this before...but then how Can I possibly know that this happen before, there no light on the panel, no alarm, no warning and of course no stain in my driveway.

I paid almost $6k for this and when I had a big claim it was rejected. Just to add some facts, the dealer says that it should be cover as well as 2 other mechanic that I consulted, in general no one unless Warranty Solutions personnel think that this is surprisingly absurd

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Reason of review:
Bad quality
pratik Zcu

Warranty company is a scam

i needed water pump replace due to a crack.

they refused the claim saying because they said the car was modified and the suspension was changed. When I bought the warranty from the dealership and nothing had been changed out.. also said you can get a refund if you cancel the warranty before time expires which they are dragging their feet on the matter.. I've left several messages to have a supervisor call me so we can figure this out, nothing yet. I asked for inspection reports which they still haven't sent out .

I would not recommend this warranty company to anybody.

They are nothing but scam artists, I don't understand how they can stay in business with so many complaints.

Reason of review: Warranty issue.

Monetary Loss: $1500

Preferred solution: Full refund.

I didn't like: Anything about this company.

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Reason of review:
Problems with payment
1 comment
Guest

Did you contact lawyer or seek legal counsel? I bought the extended warranty 6 months ago from Toyota for a 4 year old Subaru with 81K miles...

they said I drove the car while it was overheating which is not true. There were no signs of overheating or warning probes after Subaru ran the tests..

Theyre denying it based on a lie. Idk what else to do but fight it.